Call us: 360-491-5405 Mon - Fri 8am - 5pm pt

Terms and Conditions

Updated April 10, 2018

Thank you for shopping at the R&S Design. Please take a moment to read all of this information. It should answer any questions that you have. I've tried to make it as straight foward and simple as possible. We hope you have a pleasant shopping experience.

SATISFACTION
Your satisfaction is important to me... please contact me if there are any problems. Please email me with the details so I can resolve the problem. My email isrmooreh@rns-design.com

PRIVACY POLICY

IMPORTANT! We have fully updated our Privacy Policy to be more fully transparent and address the newest privacy requirements of the European Union. Please see ourPrivacy Policy page

SHIPPING COSTS
The number one question I get is "How much is shipping?" Shipping is based on the weight and destination of the order. To calculate shipping, please start the check out process. There is a shipping calculator on the View Cart page. After you have entered your location, the cart will calculate all your shipping options. Please see the sections below on US SHIPPING and INTERNATIONAL SHIPPING for more specifics.


ORDERING
To place an order:Add the item to the shopping cart. Each item has a button to add the product to your shopping cart. If the item is out of stock, you will not be able to add it to your cart.
To check out and pay:Go to the View Cart page. There is a link in the upper right corner of the page. Verify that your order is correct and click on the "Proceed to Check Out" Button. If you already have an account in the R&S Design, you can log in at this time. You do need an account to go through the check out. On the Checkout Page, you will enter your shipping and payment information and choose from shipping options. After submitting payment, you will see an order confirmation and receive a confirmation email.


PAYMENT
R&S Design accepts payment using credit card, Pay Pal. Please use the Shopping Cart to place your order and select payment method. We no longer accept personal checks!
· Credit Cards: The Shopping Cart is the preferred method of purchasing, using a credit card. Visa, Mastercard, American Express and Discover are accepted. We do not store your credit card information in any way. Card information is transmitted securely to the processing bank. Debit Cards are handled like Credit Carts and you may see a hold on your funds in your account until we have processed your transaction.
· Pay Pal:The shopping cart is fully integrated with Pay Pal. Order using the shopping cart and choose the Pay Pal option for payment.
· Phone Orders:You can call us to place your order at 360-491-5405, once the order is paid for we destroy any credit card information.
Payment must be received before any orders are shipped. We reserve the right to decline any order and cancel or refund payment.


TAXES
R&S Design collects sales tax for orders to be delivered to addresses within the the state of Washington. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
International customers are responsible for all duties, taxes, and customs fees.


U.S. SHIPPING

· We ship orders through the United States Postal Service (USPS) and FedEx. We have had very good results shipping with the FedEx with minimal damage or lost product.
· Shipping Time-- Most orders are shipped in 1 to 2 business days. Orders are not processed or shipped on Saturday or Sunday, or major US holidays. You can choose from a number of shipping rates.
· We do not guarantee delivery dates. Once a product is shipped, it is out of my control. Orders may be delayed in shipping for many reasons.
· Shipping Confirmation and Tracking- You will receive a shipping confirmation email with the tracking information after we have mailed your order. Tracking is not always accurate. Please do not worry if your package is not where you expect it to be. Packages go to different distribution and sorting facilities.
· Signature Delivery- we may add signature delivery to your order at our discretion. This helps us ensure you actually receive the products you ordered.
· Priority Mailis best for US orders and should arrive in 3-5 days. Large packages to the west coast or the northern states maybe be too expensive to ship Priority due to size and weight. In rare cases, we reserve the right to ship Parcel Post when Priority Mail is deemed excessive and will pass along the savings to the customer.


INTERNATIONAL SHIPPING

· IMPORTANT! - International shipping may take up to 8 weeks to arrive. Most orders arrive in 2 to 3 weeks. However there are times when delivery can take longer, up to 8 weeks. International shipping is unpredictable and tracking is not always accurate. Packages may be held in customs and tracking may not reflect that. Our experience is that your package will arrive. If your order has not arrived after 3 weeks, please contact your local post office. The package may be held up up for duties or taxes. For these reasons, we cannot take further action until 8 weeks after your order has shipped.
· IMPORTANT! -International orders may be subject to additional duties, fees, and taxes. The customer is responsible for these. We do not collect duties and taxes for other countries. These are outside of our control.
· We ship all orders through the United States Postal Service (USPS). International orders are sent Air Mail. We do not offer surface shipping. We have had very good results shipping with the USPS with minimal damage or lost product.
· Customs Forms and Duties - Do not ask us to mark orders as "gifts" or misrepresent the value of the product.Fraudulent information may cause your order to be confiscated by customs agents. You are responsible for all customs duties.
· Shipping Time-- Most orders are shipped in 1 to 2 business days. Orders are not processed or shipped on Saturday or Sunday, or major US holidays. You can choose from a number of shipping rates.
· Delivery Time-- Most orders arrive in 2-3 weeks. Please note that international shipping is out of my control and may take up to 8 weeks, depending on where the order is being shipped. Sometimes orders are stuck in customs. Sometimes the Post Office screws up!
· We do not guarantee delivery dates. Once a product is shipped, it is out of my control. Orders may be delayed in shipping for many reasons.
· Order Tracking- Some, but not all, international orders have some tracking, depending on the destination. Tracking information is not always accurate. Allow 8 weeks for delivery.
· Payment: We recommend Pay Pal or credit card payments. We also accept Canadian Postal Money Orders made out in US Dollars.
· Priority International- Orders over 3.5 pounds are shipped Priority. Priority International offers some tracking of your order, depending on the shipping destination.
· First Class International- May be used on orders up to 3.5 pounds. It is generally less expensive. Tracking may only be available in some countries including the Australia, Belgium, Canada, Finland, Germany, New Zealand, Norway, Switzerland, United Kingdom, any others.
· RESTRICTIONS:We do not ship to Brazil, Nigeria, Indonesia, Russia, Malaysia, or other countries with known shipping problems or high instances of fraud. We reserve the right to decline orders which we consider to be high risk.


ABOUT OUR PRODUCTS
· All items are in made to order, unless they specifically say they are not.


REPLACEMENT/MISSING PARTS
We realize that some products may have damaged or missing parts and will do our best to resolve the problem. This means, you may have to return the product to us for replacement. In many cases, we do not have multiples in stock and may not be able to provide a replacement and may have to offer a refund.


ORDER PROBLEMS AND 14 DAY RETURN POLICY
We willacceptreturnson defective items within 14 days ofreceiving the item.We will pay the return shipping costs if the product is defective or the return is a result of our error. No returned merchandise will be accepted without a Return Material Authorization (RMA) please contact us atrmooreh@rns-design.com or 360-491-5405 for a RMA number. We will replace your item within 7 days.
For questions regarding our return policy please contact us at rmooreh@rns-design.com or 360-491-5405.
As far as the warranty, it goes along with the return policy. If it’s defective we will replace it or accept the product back.

We will only cover the cost of return postage if the product is defective. Realize that we may make mistakes in shipping and will take the appropriate actions to resolve any errors.
Please check your purchases to ensure nothing is missing or damaged. 14 days is plenty of time to review your purchase.


ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. R&S Design reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, R&S Design has the right to refuse or cancel any orders placed for product listed at the incorrect price. In the event a product description has incorrect information, R&S Design has the right to refuse or cancel any orders placed for product described.
We've unfortunately had a few problem customers that have committed fraudulent transactions, harassed us, or have simply been impossible to satisfy. We reserve the rights to decline business from these individuals.


OTHER CONDITIONS
These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether R&S Design signs them or not.We reserve the right to make changes to this site and these Conditions at any time.


COPYRIGHT AND TRADEMARK NOTICE
Copyright © 2018 Ronald Moorehead, ALL RIGHTS RESERVED.Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property ofthis Store., You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. Images may not be used for Ebay sales. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Product images and other 3rd party materials used to promote product sales remain the property of the copyright owner.