Frequently Asked Questions
On this page we will try and answer question that are being asked by other customers.
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What is our return policy?
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You may return unused items purchased at R&S Design within 30 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount. No returned merchandise will be accepted without a Return Material Authorization (RMA) please contact us at rmooreh@rns-design.com or 360-491-5405 for a RMA number. We will send you a check within 7 days of receiving the returned item.
Ship authorized returns to the following address:
2515 Willa St NE Olympia, WA 98516For questions regarding our return policy please contact us at rmooreh@rns-design.com or 360-491-5405.
As far as the warranty, it goes along with the return policy. If it’s defective we will replace it or accept the product back. If you get the pattern boards and they don’t really work for you contact use and we will work some thing out about returning the boards.
In over a year now we have not had any returned or been contacted about problems with the boards.
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Do the pattern boards connect to each other?
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Yes, if you have more than one of the same pattern they will connect together and make a longer pattern boards. The small panel boards that have the pattern contained in the pattern does not connect together.
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How do the pattern boards connect to each other?
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The pattern boards that connect together have a half circle on both ends, when you put the next pattern board next to each other the half circles line up and form a full circle and then you insert a rubber ring to hold the pattern boards together. See images below (click on the image for a larger image).
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Do your pattern boards work with the Quilt-EZ stylus?
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Yes they do, the groves in the pattern boards are the same size as the Quilt-EZ panels. On the link page you will find a couple of links to web sites that sell the Quilt-EZ stylus. I would recommend Bayside Quilting at baysidequilting.com they also sell our pattern boards.
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Do we sell a stylus?
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We sell a stylus that will fit into a Circle Lord holder or other holders on quilt machines. We may need to get information from you about diameter and length to make sure we ship you the right size.
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Are your pattern boards made from wood?
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No. The pattern boards are made from expanded closed-cell polyvinyl chloride (PVC) with a low gloss matte finish.
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